We back all newWilliams trains we sell with
LIFETIME LIMITED WARRANTY
WILLIAMS ELECTRIC TRAINS will repair or
replace (at its discretion)any part
which it finds faulty in workmanship or material provided these
instructions are
followed:
-
The warranty card for the item is
returned to Williams Electric Trains within 10
days of purchase.
-
Include the following with the returned
article:
-
All returned items must be shipped
fully post paid and insured to Williams
Electric Trains.
-
All items must be packed using the
original packaging materials.
-
DATED PROOF OF PURCHASE must
accompany all returns.
Items covered under the Lifetime
Limited Warranty:
Motors, Gears, Wheels, Axles, trucks, trucksides and couplers.
All other items except those excluded
below are covered under the One Year
Warranty.
This warranty only pertains to the
original puchaser of this product.
This warranty does not include transportation damage, misuse
(including failure to
Lubricate as per instructions), accident or any items that have been
tampered with.
This warranty does not pertain to wear parts - light bulbs, tires, and
pick up rollers.
Merchandise produced prior to 1997 is
subject to a one year warranty.
A technician for phone questions, is available to answer your questions
between the hours of
3:00-5:00pm Monday through Friday
Call 410-997-7766
or email help@williamstrains.com